Terms of Service

1. Seller and acceptance

LearnMizo at learnmizo.com is operated by Celsius BI (“we”, “us”, “our”). These terms form an agreement between you and Celsius BI for access to and use of the LearnMizo learning service. Purchases are sold through Paddle as described below, and are also subject to Paddle’s Buyer Terms.

By accessing or continuing to use LearnMizo, you agree to these terms. If you do not agree, do not use the service. You must be legally able to enter this agreement or have the necessary parent or guardian permission. If you act for an organisation, you must have authority to bind it.

2. The course and your access

LearnMizo provides Mizo language lessons, native-speaker recordings and learning exercises. Lesson 1 and the alphabet are free and require no account. Paid packages provide the lessons included in the package selected at checkout; current package details are on our pricing page.

Purchases are one-time payments, not subscriptions, and do not automatically renew. Starter includes Beginner lessons. Full Course includes all 12 lessons and future course lessons when released. A Starter-to-Full upgrade adds Full Course access. Paid access is not time-limited and has no recurring fee, subject to these terms, refunds and the continued operation of the service.

You receive a limited, personal, non-exclusive, non-transferable licence to use your included lessons for your own learning. Keep account credentials confidential, provide accurate account information, and tell us if you suspect unauthorised access. You are responsible for activity you authorise through your account.

3. Acceptable use and prohibited conduct

You must not use LearnMizo for unlawful activity, fraud, spam, harassment or infringement of another person’s intellectual-property or privacy rights. You must not introduce malware, probe or interfere with security, attempt unauthorised access, scrape or bulk-download course content, bypass payment or lesson-access restrictions, or disrupt the service.

You must not share or resell your account, redistribute recordings or lessons, reverse engineer the software except where legally permitted, or circumvent technical limits. These restrictions do not limit rights that applicable law expressly gives you.

4. Intellectual property

Celsius BI retains ownership of LearnMizo and its intellectual property, including its software, documentation, branding and original course materials. Third-party materials remain owned by their respective rights holders and are used under permission or licence. Access does not transfer ownership or grant rights beyond the limited licence above.

You retain any rights you have in information you submit. You grant us only the permission needed to store and process it to provide the service. If you believe content infringes your rights, contact Celsius BI with the affected material and details of your claim.

5. Payments and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle’s Buyer Terms. Your selected package, one-time charge, currency and applicable taxes are shown before you confirm checkout. We do not collect your full card details. For billing or payment support, visit paddle.net; Celsius BI can help with course or account questions.

6. Refund Policy

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date, without restrictive usage conditions.

Refunds are processed by Paddle. To request one, visit paddle.net or email hello@mizolanguage.com with your purchase email and order reference. Do not send card details. Paddle’s Refund Policy governs processing. Access granted by a refunded purchase is withdrawn. This guarantee does not limit mandatory consumer rights or refunds required by law.

7. Availability and learning outcomes

We aim to provide a reliable learning service, but do not guarantee uninterrupted or error-free performance. Maintenance, technical problems or events outside our control may temporarily affect availability. Learning outcomes depend on your practice and circumstances; we do not guarantee a particular proficiency level or that every translation fits every context.

To the extent permitted by law, the service is provided “as is” and “as available”, without implied warranties of merchantability or fitness for a particular purpose. This does not exclude mandatory standards, remedies or consumer guarantees.

8. Suspension and termination

We may suspend or terminate access for a material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Where appropriate, we will explain the reason and allow a reasonable opportunity to resolve it; urgent security or unlawful-use situations may require immediate action.

You can stop using the service or delete your account at any time. Deletion removes your account and saved learning progress and is not itself a refund request. Data retention and privacy rights are described in our Privacy Notice. Contact us if you need a copy of your personal learning data before deletion.

9. Liability and legal rights

To the extent permitted by applicable law, Celsius BI is not liable for indirect or consequential losses, including loss of profits, business opportunities or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability or consumer right that cannot legally be limited.

These terms apply subject to applicable law. If you are a consumer, mandatory protections and your right to bring a claim before a competent court in your country remain unaffected. If a provision cannot be enforced, the remaining terms continue to apply.

10. Changes and contact

We may update these terms to reflect changes in the service or legal requirements. We will update the date above and give appropriate notice of material changes. Changes do not remove mandatory rights or retrospectively reduce your purchased entitlement. Continuing to use the service after updated terms take effect means you accept them.

For questions about these terms or the learning service, contact Celsius BI at hello@mizolanguage.com. For payment and refund enquiries, you can also contact paddle.net.